Shipping policy

Tanleki Shipping Policy

Thank you for choosing Tanleki! We are committed to providing you with efficient and transparent delivery services. Please review the following policy carefully:

1. Delivery Timeframe

Your order will be delivered within the following timeframes:
▸ Order Processing: 1-2 business days (excluding weekends and holidays)
▸ International Shipping:
• US/UK/EU: 5-8 business days
• Japan/South Korea: 3-5 business days
• Other Countries: 7-15 business days
⚠️ Delays may occur due to remote locations, customs inspections, or incorrect addresses.

2. Duties & Taxes

•US/UK/EU/Japan: Taxes are included in the order price; no additional fees required.
• Other Countries: Recipients may be responsible for import duties/VAT as per local customs regulations (exact amount will be notified by logistics provider).

3. Important Notes

Address Accuracy:
→ Please double-check your shipping address. After dispatch, any address changes must be coordinated with the local courier (additional fees may apply).

Customs Clearance:
→ For non-US/UK/EU/Japan orders, recipients must proactively provide required documents/pay applicable taxes. Failure to comply may result in return or disposal of the package.

Contact Information:
→ Ensure your phone/email is active, as logistics carriers may contact you for delivery confirmation.

4. Special Circumstances

• Delivery times will be extended during holidays (both in China and the destination country).
• If your order exceeds the estimated delivery window, please contact [sale@tanleki.com] with your tracking number.

We recommend customers outside the US/UK//EU/Japan check their local customs website for tax policies in advance. Tanleki is not responsible for losses due to customs clearance failures or incorrect addresses.